OUR KEY SERVICES.

SAFE HOUSES

Our homes represent safe and welcoming spaces for women, men and families immediately after they have been rescued or have escaped from their traffickers. A number of our houses are strictly for women rescued by UK police forces from both brothels and private sex slavery. We also have houses for women and babies born from captivity, families brought in to the country for forced labour, as well as men’s houses, again for those being released from forced labour across the country.

During their time in our safe houses, our experienced team of caseworkers offer vital support, helping survivors access emergency medical treatment, dental care, counselling, police and legal support, English classes, further education, bank accounts as well as ID, which has been stolen from them. They draw expertise from our extensive network of hundreds of professionals in the healthcare, support and education fields.

We slowly rebuild people’s trust and create a place of community through shared meals and activities.  Our safe homes represent both a way out and a way forward.

You are rightly proud of the support you and your staff at the safe house give to the residents and the friendly atmosphere you have created. I was interested in the range of support from familiarisation with the local area to encouraging healthy eating. It sounded like a well rounded service. Your team are a credit to you.
Scott McPherson, Director General – Crime, Policing & Fire Group

OUTREACH PROGRAMMES

We support the survivors of Modern Slavery living in the community. Many have come through the Safe House Programme and many have returned to us through both social services and other avenues. Our team of caseworkers and health and wellbeing workers meet the material, physical and psychological needs of the women and children, as well as men they are supporting.

Their vision is to enable survivors to live independent, peaceful and wholesome lives.

As therapists we feel so privileged to be involved in the work of City Hearts. We are working with the extremes of trauma and fragility, but experience such strength and courage in our clients. We are all passionate about this work and feel honoured to be part of the incredible healing we observe time and time again.
City Hearts Counsellor, Amanda Hewitt BEd.Dip.Couns.BACP

INTEGRATION SUPPORT PROGRAMME

Our Integration Support exists for those exiting our Safe House and Outreach Programmes. It means no survivor is left involuntarily without long-term care. This is done through regular contact, crisis support delivered by our team and supported by British Red Cross volunteers, and drop ins which are the hubs of community life.

Our support provides a safety net to prevent re-trafficking and homelessness and helps survivors to thrive, by living independently and integrating fully into society.

Thank you so much for your support. Please continue to ring me. Please do not abandon me.
Peter – A Survivor of Modern Slavery.

City Hearts, for example, is a charity that runs an Integration Support Programme – a very innovative and effective initiative. Trafficking victims have every good reason to doubt that individual care exists, but compassionate support shows results.
Lord Carey of Clifton, debating the Modern Slavery Bill in the House of Lords.

BRIGHT FUTURE EMPLOYMENT PROGRAMME

Our Employment Programme helps to connect survivors of Modern Slavery into permanent jobs. This is key to independent living and a freedom that lasts.

In conjunction with the Co-operative, a major British brand with over 4,000 food retail outlets, City Hearts have pioneered a four week paid work placement with a guaranteed non-competitive interview for a job at the end. This pathway has seen dozens of survivors’ lives transformed. This programme has recently been extended for us to match all survivors across the UK into jobs at the Co-op as well as other major businesses that are coming on board.

In City Hearts, the Co-op have found an organisation to partner with that aligns with our values as a co-operative and our desire to support victims of Modern Slavery. But more than that, City Hearts have provided the Co-op, its 70,000 colleagues and its 4.4 million members inspiration and belief that together we can see victims of Modern Slavery not just become survivors but see them thriving in their communities. I believe that what City Hearts are doing, supported by the Co-op, is changing the debate in the UK on what victim support should be; their impact individually is huge but across society is even greater and that is built on how they operate and work. Any organisation that works with City Hearts will be a better, more educated and richer organisation than before.
Excerpt from a letter from the Co-op

RESTORE PROGRAMME

The Restore Residential Programme aims to empower women held back by life controlling issues, including addiction, self-harm, anxiety and depression, through a holistic and tailored service.

The programme includes counselling, life skills, personal and social development and health and well being support. It provides a ‘move-on’ option for women who have exited our Safe House and Outreach programmes to work through deeper issues surrounding their time of exploitation, helping them journey to personal freedom and supporting their transition into independent living.

I came in desperate, broken and with no hope for the future, I left looking forward to a full life free from the issues that held me back. Now I am working to help others find that same freedom.
Anna – A Restore Programme Graduate

AFRICAN CHILD PARTNERSHIP PROGRAMME

Our African Child Partnership Programme, which launched City Hearts’ global impact, seeks to reduce the risks of children being exploited and empower them for their future. By providing mentoring and life skills and supplying practical resources including school books, uniforms and school fees, we are enabling students to remain in education and are raising aspirations.

Our programme, which has launched in Ghana, is based on a long-term model which supports the children and works together in partnership with their families. This is how we believe we will see a generational change across Africa and the world.

Without City Hearts, I wouldn’t be in school, I wouldn’t have a dream. You have changed this for me. How can I thank you!
Kwasi – A Child Partnership Programme Student

ABOUT FACE

Our About Face Programme is currently embryonic and was is being developed to broaden our reach and support men and women who have a history within the Criminal Justice System and are vulnerable to re-offending behaviour. Through a designated mentor, signposting to specialist services and befriending support, we prepare individuals for the transition from incarceration to integration into the community, helping them live positive and fully restored lives.

This service forms part of our commitment to starting at the source, supporting not just survivors but also perpetrators, to create a better society.